USPL Reviews Provided by
El Tovar Hotel
phonechick from: OC California
Published Date: Dec, 3, 2019 Travel Date: Nov, 1, 2019 Rating: 2
A phone call would have been nice!
We reserved 11/30 + back in May. They were fast to charge me for the first nights stay ( 485.00)
Now fast forward to November 29th. I thought it was very strange that this hotel did not send me any confirmation email reminding me of our tour or our reservation. I got nothing so I decided to call. A man answered and told me the hotel was " Having a problem" He said the hotel had no heat or power due to a snow storm that hit on Thanksgiving. I had no idea that the hotel was so adversely effected. I know you cant always predict the weather, however I WAS Amazed this hotel didn't bother to inform me about how bad thing were. I was told I could cancel without penalty and that I should all back in the AM to see if anything improved at the hotel. worried that we had no place to stay on Saturday. I called the El Tovar back on Saturday AM to see if anything had changed. The girl on the phone was told me that they were Trying to get the heat back on.Yikes! I told her to forget it.
We feel this hotel places profits ahead of common decency . They should have sent an email or a phone call since it's obvious their phones were working.. You don't just let people drive for hours in the snow only to come to a hotel that cant accommodate you comfortably because it has NO Heat or power! That's just BAD Business! We did finally make it to the Grand Canyon and after checking things out at this hotel, we are glad we did not stay.we're still waiting on our refund for our deposit of nearly $500.00.
602betsib from: Weatherford, Texas
Trip Type: Couples
Published Date: Dec, 3, 2019 Travel Date: Dec, 1, 2019 Rating: 5
Absolutely incredible Tovar Suite
After coming to the Grand Canyon annually, and dining at El Tovar, a year ago wishing I could just go upstairs and head to bed and then see sunrise sipping my coffee. So last December I called, asked for a patio, and by making my reservation a year in advance secured the El Tovar suite. I can not describe hoe wonderful the experience of sipping wine on my private patio as the sun dipped down with a sweeping view of the canyon. Bucket list item checked off! Ask for the El Tovar Suite as the absolute best room in the hotel.
MsAndy from: Coeur d'Alene, Idaho
Trip Type: Family
Published Date: Dec, 3, 2019 Travel Date: Nov, 1, 2019 Rating: 4
El Tovar was better than we expected. We were upgraded to the Manager’s Suite for our family of five. We requested a pull out and it was in the room before we were. The room was clean and the beds were decently comfortable. While the rooms are expensive for what you get, the location makes it worth every penny.
Aashish K from: Columbus, Ohio
Published Date: Dec, 1, 2019 Travel Date: Nov, 1, 2019 Rating: 4
Close to the Action
The El Tovar is an old-timey hotel with classic features: a cozy lobby, clean bedrooms with comfortable beds, and friendly staff. The hotel has a cocktail lounge and dining room on site for accessible food options. It really shines in its location on the rim. Depending on where your room is located, you can actually see the canyons from your bedroom. This was the first time staying at a lodge managed by Xanterra, which seems to manage many National Park lodges, and I was fairly impressed. I would recommend this to any of my friends and family planning a trip to the Grand Canyons. While you do not have the problem during off-season, I would recommend booking rooms earlier than later.
- Sleep Quality: 3
- Cleanliness: 3
- Service: 3
Love2travelthree from: Clermont, Florida
Published Date: Nov, 30, 2019 Travel Date: Nov, 1, 2019 Rating: 4
LOCATION LOCATION LOCATION
The hotel would be bad if not being located on the rim of the Grand Canyon. You can't beat the location but the hotel was built in 1905 so the rooms are very small and dated. Did I mention the location was great?? The check in process was quick for us and there are no elevators, we were only on the second floor. The lobby is small but nice. There is also a Theodore Roosevelt room in the lobby which deserves a peek. Did I mention the location is great?? Despite all the bad stuff we will stay here again, the view is amazing!!
- Rooms: 2
- Value: 3
- Service: 4