Reception staff were extremely helpful and very friendly.. the hotel itself looked amazing. The room was exceptionally clean and comfortable and we couldn't have asked for more. Unfortunately it was the dining and lack of a bar that let it down. We where not wanting a full dining experience, just wanted a drink and a light bite. We opted for the Lounge Bar. Well it's not really a bar and we had to queue for 20 minutes to be seated. The service front of house was a bit self important and although we had seen a couple leave, seen someone cross the room to clean the table, it still took front man 5 minutes to even acknowledge we were waiting. The food was acceptable, nothing outstanding and we even found the table waiter a bit disinterested. We have experienced far better at other locations on our trip. I feel they are banking on their location. Especially as we were there on a full moon which increases the room rate substantially. Could do better would be our takeaway from this experience.

Lovely hotel and lovely location People have mentioned the lack of lifts and the need to carry luggage The restaurant was good food but let down by insufficient staff and people from all the lodges around come for the food If you are resident you have to wait with everyone else. Wait can be hours Tried. Booking but booked up Would be good if booking system was for residents and still allow turn ups

We stayed in the El Tovar Suite and LOVED it. The view is AMAZING. We were on the 3rd floor so no elevator. You will have to tote everything up. You also look down on the other 2 patio's which was ok unless you have someone crochety below you. The room is a little outdated but it's over looked by the view. I would for sure rent a suite out again!!!

If time is short, it's worth going to this or other in park hotels to be there for breakfast with a view and not have to worry about getting in to the hotel. Restaurant was nice albeit expensive and hotel has an historic feel to it. Otherwise, one-night is good. Room was not nice, service was limited and crowds of tourists walking through not particularly appealing. Also no elevators which is a little tough when carrying a week's worth of luggage to the third floor (no bellhops or anything like that). Worst of all, there's no parking assured, so if you move your car, day trippers fill up the spaces and you may not be able to park at the hotel.

First, the positive. Location and the view - really cannot be beat although there are a few accommodations on the rim and they all have the same view and access. It is stunning. Now for the reality. This place is overpriced for what you actually receive. We stayed two nights in a tiny room with a queen bed. The room was smaller than the picture that is posted online and the one that we received in our confirmation - for example, no desk as indicated. Secondly, they do not service the rooms daily like a normal hotel that charges ~$500 USD per night. Don't expect your bed to be made after a long day of hiking or your towels to be refreshed. You will come back to the room in that same state as you left it. Apparently they stopped servicing rooms after Covid and then decided it was cheaper/easier to keep doing that. They will bring you things like new towels upon request.. but personally I expect more at this rate. Secondly, the restaurants at the room are very hard to access without a reservation. You must book in advance or you can expect 1-1.5 hour wait if at all. This would have been good information to know in advance or upon check-in. It's disappointing moving from restaurant to restaurant only to see the same disappointed and frustrated customers. Personally I feel that you can get far more value staying away from the rim. You will pay a lot less and receive the same standard (or more) of care. You will also most likely spend your hours hiking in the canyon so the view from the hotel and the walk from the car to the hotel becomes kind of redundant. My advice is to save your money and stay away from this overpriced and overcrowded, no service money pit. I will say that the staff were very kind though.