Staying at the BW+ Canyonlands in Moab was going to be my last evening of a week-long bike trip. I had reserved the Presidential Suite (#236) as I had planned it was my last night on the road. However, I decided to add a day and enjoy the nearby National Parks. That’s when the bad experience began. Not sure if it was because I interrupted the front clerk’s cell phone time or because I had been riding since 7AM and looked grimy riding in on my bike, but not very welcomed. As she was checking me in, I asked about their vacancy the next night. I learned my room was already reserved the next evening. Since I had prepaid, I asked if I could just take a normal room and apply the difference and told that wasn’t an option which was OK. What didn’t make sense was when I just wanted to move to a regular room, with me absorbing the price difference, so that I didn’t need to move my belonging twice and told that wasn’t an option. I do not believe this wasn’t possible as the hotel would actually make more money from me. This was a case of not wanting to do it in my opinion. Even though there were plenty of open rooms as she had shared, she was insistent that housekeeping would move my belongings while I was away the next day. Having had two bad experiences in the past at other hotels with housekeeping moving my belongings, I thanked her for the option and declined the offer. She was insistent that was the available option. Realizing that that point, I am getting no where I decided to wait to talk with the front desk team in the morning. The best part, being a top tier rewards member, she set a gift bag on the counter saying simply this is for you. Definitely not a pretentious person, but at least thanked for my loyalty to BW at every other property I have stayed. Again, I felt like an inconvenience.

We were celebrating our 45th wedding anniversary. Chose this hotel to be our main stay for a couple of days. It was the perfect choice. Great beds. Fantastic decor. Excellent location. Truly a fantastic breakfast it was a little higher than my normal threshold. Worth ever penny. The staff was fantastic as well. I am a premium member and always check the reviews before I book.

This was our fourth time staying at the Best Western Canyonlands. The first time was back in 2004, when Moab was much smaller and there was less competition for hotel rooms. Now, it seems that every major hotel chain has set up a hotel in Moab. It is still very much worth it to stay at the Best Western Canyonlands. Great location right in the heart of downtown, good sized rooms, great pool, and ample breakfast all make it a great base for exploring all that Moab has to offer.

Inn was in the center of town making it a good location for trying to find a place to eat. Room was clean and comfortable. Inn staff were friendly and helpful. Inn provided ice water and cookies in the lobby. Would recommend going out early for dinner as restaurants get very busy and filled after 7PM.

We were on our way to Ogden, Utah. We chose to stay the night here for my free night with my points that I required. Beautiful little town beautiful hotel. Beds were a little stiff, breakfast was good the hostess was more than friendly and very gracious. Other than that good experience.