Cockroaches were many we woke up with them everywhere. More than ten. As we left the room to breakfast they were crawling up the outside walls. The answer to the complaint $30 credit for a $200 room.

The hotel was roach infested. We did not see the roaches before going to bed, but the next morning there were 3 in the room and at the vending and ice machine area there were a huge amount. GROSS.

The staff and hotel seemed nice, however when we were showering we saw that there was a lot of mold build up in our shower and in the morning when my boyfriend went to go make his coffee, there was mold in the coffee pot. We tried to go to the front desk to let the attendant know and she didn’t really have much of a reaction just was like OK I’ll write it down for maintenance I was very surprised to see that their workers did not seem to care that there was mold in the room or in the areas that provide food/drink (coffee pot). Overall, this was really disappointing because I had used all of my best Western points to get us this hotel room, which I feel I have wasted on a pretty gross room.

Very comfortable rooms. Good value. Great breakfast included. This hotel is centrally located so very handy to shops, bars & restaurants etc. If we were to return to Moab, we would definitely book this accommodation again. The receptionist we booked/checked in with was very friendly and helpful.

They only get a 3 star from me and it probably should be a two 2 star review. The room was cleaned or sprayed with a very strong perfume fragrance, it was very unpleasant. If you are sensitive to fragrances, do not stay here. As far as overall cleanliness, I suppose it is okay, but they need to pay attention to the bathroom grout, especially at the door and along the tub. You can see that time was taken to update the room, but the laminate floor is not level. The free breakfast was subpar. We arrived around 8:30 to eat, a gentleman was there to assist if needed. Most of the brown sugar for the oatmeal was gone with no offer to bring more out. The powdered scrambled eggs, which I will not eat were less than impressive according to my husband. The coffee was so strong my husband advised me that no amount of sugar or cream would make it drinkable. And I have to have coffee with cream and Splenda, no Splenda available. The bread for toast was good but awful jelly! We complained about the room smell and they were unable to give us another king room for the night. Moving rooms to have the same stink doesn’t help. The amount of time spent changing rooms, I would have preferred to change hotels. But instead brewed coffee in the room and slept with the window open. Personally I would have changed hotels, but when you’re married you learn that sometimes it’s easier to get along. My allergies hate me!!