USPL Reviews Provided by
Under Canvas Moab
TripAdvisor Traveler Rating: 587 reviews
So cool
User: gergonzalez84 from:
Trip Type: Family
Published Date: Nov, 2, 2018
Travel Date: Oct, 1, 2018
Rating: 5
It was such a great experience staying under the stars and watching the sunrise and even the moon rise. The tents were clean, I wish the stoves were bigger so they would last longer with the wood fire burning throughout the night. Had to wake up twice in the middle of the night to add more wood. The staff was very friendly and helpful. Would do it again.

Glamping under the stars
User: TrektheWorld from: Washington DC, District of Columbia
Published Date: Oct, 30, 2018
Travel Date: Oct, 1, 2018
Rating: 5
I loved this place. The staff was overly friendly and helpful. The tent was perfect and the views of Arches national park were amazing. I stayed in the deluxe king bed tent, which had private bathroom, stove and good distance between other tents. I checked the safari tents and they were much closer together. I would definitely spring for the more expensive tents for privacy and view. The one thing to remember about this place is that you are still camping no matter what. If winds kick up in the night then the tent will shake. If it’s cold out, it will be good in the tent. If you have a stove in your tent you will need to tend to it all night, just like camping. They offer communal fires at night with free s’mores. We had a blast here and loved talking to the staff. They were helpful and friendly, We plan to stay at their other locations in the future.

Happiness is found in experiences, not things
User: Rusrobin from: Collierville, Tennessee
Trip Type: Couples
Published Date: Oct, 30, 2018
Travel Date: Oct, 1, 2018
Rating: 5
We arrived at Under Canvas and were very warmly welcomed by staff. We were pleasantly surprised when they upgraded our tent to a suite during our stay. The deluxe and suite canvas tents are roomy and well laid-out with wooden floors, full sized beds, in-room toilets, shower, and a wood burning stove. The safari tents are a bit more rugged-the guests share a common area for bathroom/showers. During our stay in October, the temperatures went down into the 30’s, but the bedding was adequate and the stove would heat up the tent nicely after we got the fire going. Now getting up and attempting to start the fire in the cold mornings can be quite a challenge though! There are no heaters, no AC units( for summer months), and no electrical outlets. But the small battery packs provided very adequately charged our cell phones and the in-room lanterns. And yes, there is cell service! There is a charming reception tent with coffee, hot chocolate, and bottled water. As the sun sets, guest will gather around the outdoor fire pit to enjoy live acoustic music, star gazing, and s’mores. The staff here are as friendly as you would find in an upscale resort. Rachael, our concierge, went above and beyond to make sure we were happy. She even met us at several of our excursion centers just to check in with us. Note: People need to understand that this is not a resort/hotel. This is a “glamping” experience. It is more luxurious than regular tent camping, but it is not for everyone. If you love the outdoors but want a bit more comfort than a typical camping experience, then Under Canvas is a unique and very enjoyable place to stay.
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Beautiful views and fun experience
User: Kathryn B from:
Trip Type: Couples
Published Date: Oct, 22, 2018
Travel Date: Oct, 1, 2018
Rating: 5
This was a fun experience! I am not a big camper, so we stayed one night but we had a wonderful time. We stayed in the safari tent with a king size bed and stove and it was perfect! Chilly at night so we sat around the campfire at the check in area and had s’mores and then lit the stove before bed. Lots of comfy down comforters to keep you warm too! Beautiful scenery with great views of the sunset and sunrise! Bathrooms are also great, single doors with a shower, toilet and sink if you don’t get the tents with bathrooms. One of the big things I hate about camping is communal bathrooms and this was not the case. You definitely have your own space, which is a plus! Everyone at under the canvas Moab is also very nice and they took us with a golf cart and all our bags to the tent and showed us how to light the stove and gave us battery packs to charge our phones! When we checked out, all we had to do was text the camp phone and they picked us up in the cart with out bags. Definitely a must do if you go to Moab!

Overpriced, poor customer service
User: TheCoyoteinSLC from: Sandy, Utah
Trip Type: Friends getaway
Published Date: Oct, 21, 2018
Travel Date: Oct, 1, 2018
Rating: 2
My 3 girlfriends and I stayed for 3 nights in mid-October 2018. The nights were cold which is not unexpected for Utah, but we froze even with a wood stove in the tent. We were up every 60-75 minutes to add wood to the stove, leading to very unrestful nights. Also, with only solar power, the showers were cold, so cold that I didn't shower for the last 2 days. If we would've paid regular campground rates, this would have been acceptable, but at $300+/night, we felt ripped off! When we spoke with the manager about this situation, all she could say was that she doesn't control the weather. We asked that the night staffer come to help with the stove, and were told that he has other duties (paperwork) that keep him busy during the night, and that it's not his job to help with adding wood to stoves. Very disappointing! We also didn't appreciate the road noise. We would've been better off and saved a great deal of money by staying at an Airbnb or hotel. We really wanted to like this place (it's beautiful and the nightly campfire and music are nice), but the other problems greatly impacted our enjoyment. We gave this feedback in writing to the management, and after 6 days, I haven't been contacted with an apology.
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