USPL Reviews Provided by
Sorrel River Ranch Resort and Spa
TripAdvisor Traveler Rating: 921 reviews
Gorgeous setting - could/should be better than it is.
User: nin0807 from: New York City, New York
Trip Type: Family
Published Date: Apr, 22, 2019
Travel Date: Apr, 1, 2019
Rating: 4
The setting is amazing. The food is excellent which was a really pleasant surprise. A special shout out for the AMAZING greens which are clearly being grown with love. The staff is eager to help even though they do give out some terribly inaccurate information (like whether certain roads are passable or not). Fortunately we asked more than one person or we might still be stuck in the mud on the way to Colorado. We arranged for activities mostly on our own and not through the hotel but they offered plenty of choices. What is really disappointing is the state of the rooms. We had a Family Suite on the river. You can see the photo of the bed skirt. That's not how I want to be welcomed to a room. I don't want to pay well over $1,200/night for a wrinkled mess like this. The bathrooms are desperately in need of upgrading and the toiletries are Motel 6 quality with the tiniest piece (not bar) of soap I've ever seen. There was plenty of space - the quality of the furnishings and terrible lighting were just kind of depressing. And the pool is like one you'd find at a roadside Holiday Inn. It's a lovely option if you are willing to tack on an extra 20+ miles to your drive to/from Moab. But If I'm paying multiples of the price for something other than an in-town motel experience, then I expect amenities that aren't what I could have gotten at the Hyatt Place 4 miles from Arches. I hope that the ranch will invest the money necessary to make the rooms worthy of the view.
Subratings:

Wonderful!
User: Ambimike from:
Trip Type: Family
Published Date: Apr, 7, 2019
Travel Date: Apr, 1, 2019
Rating: 5
The food is exceptional both breakfast and dinner. They even probided free snore kits to roast on the open fire pit outside. Highly recommend the B&B package. The room was quiet and comfortable. A big surprise was the fun “petting zoo” that they allow your child to run around with the chickens and a little piglet.

College Friends from 50 years ago treated like royalty!
User: BeverlyHoffman from: Sequim
Trip Type: Friends getaway
Published Date: Apr, 7, 2019
Travel Date: Apr, 1, 2019
Rating: 5
The staff of Sorrel Ranch treated us as special guests! Everyone was most gracious. Before arriving, I was called at least three times to see if I had questions or if they could help make any reservations. Welcome cookies...yum. Early morning coffee and tea. Helpful staff manned golf carts to get luggage to our lodging. Every evening, check in with us with delicate candies and more bottled water. I'd return in a minute and sleep in those wonderful beds.
Subratings:

Fantastic Ranch Setting along the Colorado River
User: Ottawa_Family_7 from:
Trip Type: Family
Published Date: Mar, 27, 2019
Travel Date: Mar, 1, 2019
Rating: 5
Our family spent our March Break 2019 at the Sorrel River Ranch. I think I can best sum up our experience by what our kids were saying at the end of our stay "can we come back next year Mom and Dad ??". The kids enjoyed the petting zoo, the complimentary bicycles, the camp fires at night (with smores), the horseback riding and the comify feeling they had that they could go out on their own and explore around the ranch safely. They loved the short hike up the hill that's right on the ranch and offers an amazing view of the surrounding lands. Mom and Dad loved the fact that they kids were happy. We also loved the great service and the great food. Dinners were a particular joy - the service was great and I think they have a five star Chef on board now, the food was amazing :) The Sorrel River Ranch is a short scenic drive to downtown Moab and a number of National/State Parks. We used the ranch as home base to explore this area of Southern Utah. It's a great way to check out the area and feel like you have a place to rest your head at the end of the day :) We hope to be back next year.
Subratings:

Beautiful Property - Little value for the high price
User: EmptyCanvas from: Tampa, Florida
Trip Type: Family
Published Date: Mar, 24, 2019
Travel Date: Mar, 1, 2019
Rating: 2
Beautiful property with the most fantastic backdrop imaginable, which often looks like CGI on a green screen. Rooms are spacious and perfectly kept and the grounds/lobby are too. However, their nickel and dime policy turned me off enough to give them a bad review. Le’ts first put pricing in perspective... I paid circa $1,600 for a 2 night stay in a room with 1 bed. I’ve paid far less at some of the most luxurious hotels in the world. What makes brands like The Ritz so great is that they appreciate the value of their customers. Providing the little things at no extra cost leads to more business for their more lucrative services. I’m looking for value, not neccesarily what something costs. Within 15 minutes of arriving, I was arguing with a gentleman on the phone when I requested a roll-away bed for my 10 year old son and was told it would cost $150 extra because I didn’t choose “3” in my party when I made my reservation. A reservation I made after speaking to Sherry at the front desk 6 months before my arrival. She advised I needed to upgrade my room because I had 3 people, which I did. Seems the website defaults the drop-down to “2”, hence, I mistakenly must have left it that way. Long story short, I was told that because of that mistake, a roll-away bed would cost me $150 extra. I refused the bed of course on the sheer principle of the matter. Did I mention I paid circa $1,600 with all resort fees, taxes, etc? What did I do instead? We replanned our ranch vacation and made it a Moab vacation. We spent circa $500 on dinners at places like Desert Bistro instead of the ranch restaurant. We spent another $500 at Red River Adventures instead of using the ranch’s adventure services. What would have cost us circa $1,500 at the ranch I spent elsewhere. Moral of the story? A roll-away bed that sat unused in a closet during my 2 day stay cost the ranch $1,500 in revenue... double the cost of my accommodations. Yes the place is beautiful. Yes the rooms are very well kept and clean. Yes the staff (other than this one person) was extremely nice. But it’s not worth the price and certainly not worth the value.
Subratings:

© TripAdvisor 2019