USPL Reviews Provided by
Best Western Premier Grand Canyon Squire Inn
Published Date: Dec, 11, 2019 Travel Date: Nov, 1, 2019 Rating: 1
The Place was Foul
Stayed two nights at the Best Western in Tusayan, Az. For the life of me, I cannot figure out why we stayed a second night. First day we arrived, our room was not ready yet. So we decided to have lunch at the buffet in the Canyon Room. Pricey at $15.50 per person, but we were hungry. At least, we were hungry until we got a good look at the food. There were, among the many reheated and clearly not freshly prepared items, scrambled eggs leftover from breakfast out there. I've enclosed a picture of the dessert cart. The flies on the tray with the bisquets were appalled! That night, we ventured down to the Squire Pub, only to find the place closed. There was no mention when we made our reservations, they would be operating at less than 100% of their amenities. After hiking all of the following day, our friends and our family were pleased they had the pub open. We were called to upon entering to have a seat anywhere, they would be right with us. A party of 8, hard to miss or overlook one would think. After 45 minutes of waiting for someone to take our drink order, I got up and went to look for a manager, because the two lone employees had enough to deal with. Well, I'm still looking for a manager, because there was none. At least none we could find, or that the bartender (Marco) could direct us to. I would not go back to this hotel again if they were paying me $200 per night.
- Rooms: 1
- Cleanliness: 1
- Service: 1
therealmeltam from: New York City, New York
Trip Type: Couples
Published Date: Dec, 11, 2019 Travel Date: Nov, 1, 2019 Rating: 3
Rooms are old
This complex is so huge that they have a map. There are various buildings so once you check in, you'll have to go back outside and find your building. We were looking for a hotel to stay at near the Grand Canyon, where we planned to visit the following day. Here are some of the pros and cons:
-Fridge/microwave in the room
-Vanity mirror and table in the room
-Location - about a 15 to 20 minute drive to the Grand Canyon Visitor Center
-There are a few restaurants in the hotel (though none with good reviews) and there'd also a McDonald's, a pizza place, and Mexican restaurant within walking distance
-They have a 'clean' remote, which I appreciate because hotel remotes skeeve me out
-Rooms are old. Doesn't really look like anything from the photos
-Rooms also have a musty smell
Although there were a lot of perks to the room, overall it looked too outdated for me to want to stay there again. Old rooms make me feel like the room is dirty. One night is okay, but I probably wouldn't want to stay for any more days than that.
gloria B from:
Published Date: Dec, 10, 2019 Travel Date: Jul, 1, 2019 Rating: 5
Indoor, Outdoor pool and Jacuzzi.
This place is so Amazing!! They have 2 breakfast restaurants, 1 dinner restaurant (higher class), a pool bar that is open during the summer months, an indoor pub that has an arcade and bowling alley right across the hall. They have 5 separate buildings full of rooms. The staff is rather friendly and I thoroughly enjoy staying at this resort.
MNative33 from: Laguna Niguel, California
Published Date: Dec, 10, 2019 Travel Date: Dec, 1, 2019 Rating: 4
A lot to offer other than food
The hotel had a lot for a family with kids.. pool, arcade, bowling etc.. however being plant based diners there wasn't much we could eat other than breakfast. The main restaurant was also quite pricey. We found ourselves dining around town which wasn't a bad thing anyway.
Gangof6_458 from: Collegeville, Pennsylvania
Published Date: Dec, 10, 2019 Travel Date: Nov, 1, 2019 Rating: 5
Very good hotel, OUTSTANDING staff!
We stayed here over Thanksgiving 2019. We chose this property based on proximity to the South Rim, reviews here on Trip Advisor, and discounts available through a union-affinity benefit. We were not disappointed. My limited experience with Best Western properties was with their "vanilla" properties, but the Premier locations are clearly a different animal, and I will not be so quick to overlook them in the future.
The hotel itself is quite lovely. The central atrium with three story spiral stair and waterful was beautiful and unexpected. Large fitness center, indoor and outdoor pools (this last being seasonal), a bowling alley (!) and arcade. Room (two queens) was very spacious and tasteful, with a very large bathroom including an again-unexpected soaking tub/shower combo.
What really lifted our experience was, oddly enough, the unfortunate unseasonable storm which dropped 18 inches of snow Thanksgiving night and knocked out power from Flagstaff to the South Rim. Roads were closed, no one could leave, travellers kept arriving, and the staff kicked into overdrive. They did everything they could to keep people comfortable and calm. Answering the same understandable questions over and over ("any word on when the power is coming back?, Are the roads open yet? Where can we get food?"), and I NEVER heard a raised voice or sharp response, just patience and smiles. The staff stayed on, shoveling, plowing, passing out towels, anything to keep things survivable. They even pulled out gas grills to cook burgers as at least something hot to be able to serve. An outstanding job all around, and I would not hesitate to recommend this hotel.
- Sleep Quality: 5
- Cleanliness: 5
- Service: 5