Stayed here for three nights as part of a road trip. Loved this amazing hotel, such a special place to stay - shame that for us and others that we spoke to check in let’s it down, and really dampens your initial thoughts. We arrived dead on 4.30, which is the time that the booking stated we could check in from. I queued for a good 15 minutes, and was then advised our room wasn’t ready, and come back in 15 minutes. So 15 minutes later I joined the queue again, and was again told that the room wasn’t ready. The come back in 15 minutes happened three times more - until we finally got the key just before 6. The only explanation we were given was that they didn’t have enough housekeeping staff - not my problem. We had also advised that we had a dinner reservation for 6.15, in the end lucky to get a key just before that! What is annoying is that coach loads of people were arriving and all getting their keys, whilst us and others were not. Perhaps they are a priority. Shame that your initial arrival is dampened like this, perhaps like many other hotels, they could offer a complimentary drink as an apology while you wait. Once we had got over that, we loved this hotel, and sitting in the amazing open balconies watching the world go by, chatting to fellow travelers. The location is amazing, you can walk for miles, on and off boardwalk. We ate in the restaurant all three nights, two out of three nights were really good. Also had lunch at the Bear Claw deli. We stayed in a East wing premier room - large room, and was fine. You always pay more to stay in Nat Park lodges. No laundry or WiFi but both are available a short walk away at the Snow Lodge. Only reason for the four marking is due to check in issues, would love to return here, and hopefully have a better arrival experience!

We stayed here for 2 nights and really enjoyed it - the location is fantastic. Wasn't sure what to expect in the room but was pleasantly surprised - large room with tea/coffee making facilties and a nice large bathroom. However, the best part was the view from our window - we were on the top floor in the east wing and our room looked out onto Old Faithfull - fantastic. Great to sit on your bed watch Old Faithful! Room was very clean and had a good selection of toiletries. No issues with our dinner reservations and breakfast seating (however would have liked a better selection at breakfast but not a major issue) The hotel does get busy during the day with lots of day tourists but things quieten down in the evening. So yes it is expensive to stay here but for many overseas visitors like me who will probaby only visit once, it's worth the splurge!

Worst experience ever! We had just arrived from the Canyons area, which was not great either, but at least we had two double beds and a coffee pot in our cabin. Our cabin at this Inn had ONE double bed, no coffee pot. I asked about moving to a cabin with two double beds, but those don't have bathrooms. You would have to walk somewhere down the road to use the bathroom and shower (shared building). No wifi, no TV. Ok, I can do without that, but at least let me make some coffee! Because when we got dressed and walked up to the main building, the line was so long. We waited 1/2 hour for a stinking cup of coffee. No decent food ANYWHERE in this Old Faithful complex. Mostly cafeteria style and it looked horrid. We lived on sandwiches and chips. Couldn't wait to leave, honestly!!

We stayed in the East Wing of the Inn. The room was very nice, but the floors appear to have NO insulation between them. The people staying above us were on the move till late at night, dragging suitcases across the floor, packing, unpacking, and it often felt like there were elephants up there- the people had heavy footfalls. This went on late at night and began again at 5AM. Okay, maybe we should have got up then, but it was still dark out and weren't leaving till it was daylight. Also, unless you want to pay quite a bit for a big buffet breakfast, there were few other alternatives to eat. There needs to be more help/more choices for meals. That said, we had a meal in the Bear Paw late afternoon the day before and it was well served & one of the best meals of our whole trip. Also, the main lobby of the Inn is stunning, with lots of comfy places to have a coffee or ice cream and people watch. Check in was a bit circumspect- it was the gal's second day on the job & when I asked about meals she said she didn't know. I had to ask her to ask someone. ??

This review is just for the Old Faithful Inn hotel tour. My husband and I were not staying in the hotel (but instead at a nearby one) but anyone can join the free tour. They are held about 4 times a time and you meet in front of the fireplace in the lobby. Tour states it goes for an hour but really its about 40-45 mins and you will be walking outside, within the lobby and into one of the old rooms of the hotel also. It is very interesting to hear the history of the hotel and the tour guides seem to know what they are talking about history wise albeit sometimes making it more dramatic. But a good tour anyway and interesting to do.