USPL Reviews Provided by
Canyon Lodge and Cabins
Adventurer803192 from: San Diego, California USA
Trip Type: Family
Published Date: Aug, 22, 2019 Travel Date: Aug, 1, 2019 Rating: 4
Modern and Clean
My family and I stayed three nights in August 2019. We stayed in a Superior Room with 2 Queens and a Patio. The room was clean and with nice furnishings. I highly recommend the rooms with a Patio. Provides what felt like an extra room plus a nice opportunity to view wildlife right from your room. The room had a mini fridge, coffee maker and a table fan that we used for white noise. My only complaint is the vanity area (sink, mirror) is separate from the shower and toilet so it is out in the main sleeping area. I prefer the vanity, shower and toilet all in one room so that one can get ready in the morning without disturbing everyone else. Only WiFi is in the reception lobby, there is no access in rooms.
edeksattic from: Chelmsford, Massachusetts
Published Date: Aug, 22, 2019 Travel Date: Aug, 1, 2019 Rating: 3
A Sacrifice to be able to Stay in the Park
It was great to be in the park and not far from the things we wanted to experience. My wife and I were there for four nights with our four granddaughters, ages 17, 15, 15, and 13. The rooms were Spartan, but well maintained. Since I am 6'-4" tall the showers were an inconvenience. It was expensive, but the trade-off is staying outside the park and driving longer distances to enjoy the park. It is also supply and demand. The rooms were filled and we made reservations 9 months in advance.
All of the services were average and would have been below average if they had been anywhere but in the park. The restaurant food was uninspiring, although since we were with teens we did not try the higher end restaurants on the park.The best meal that we had in the park was breakfast at Roosevelt Lodge. We also felt that they did not begin breakfast service early enough. Many of us wanted to get an early start in the morning to be able to better view wildlife.
All that said, we had a great time and the kids will never forget our trip to Yellowstone.
- Rooms: 3
- Sleep Quality: 3
- Service: 3
Natalie O from:
Published Date: Aug, 21, 2019 Travel Date: Aug, 1, 2019 Rating: 2
Like many other reviewers, we found the accommodations to be extremely overpriced. We booked a "Superior" room with a patio/balcony for one night in early August. We were given a room on the first floor facing the parking lot, next to the entrance, so our patio was adjacent to the parking lot, and our view was of other guests coming and going 15 feet away. Also, with no AC, it is necessary to keep the windows open, further impacting our privacy.
We ate at the "nicer" restaurant at Canyon Village, waiting an hour for a table. They do take reservations however the menu and service are diner-quality. Stick with the Asian noodle bar in the same complex.
Finally, we found insufficient parking for the lodges. We arrived back from dinner at 9pm, only to find the only available parking the equivalent of 2 blocks away.
We understand there is a demand for accommodations in the park which allows them to charge these exorbitant rates. However, they could at least offer better wi-fi (there is barely a signal outside the general store, and hordes of people gather in the Washburn House lobby to try their signal), TV, or other amenities. We would not recommend the Canyon Lodge unless you are dead-set on staying in the park.
- Rooms: 3
- Location: 4
- Service: 3
MorristownTina from: Morristown, New Jersey
Published Date: Aug, 21, 2019 Travel Date: Aug, 1, 2019 Rating: 3
Convenient location, but some drawbacks
I booked this hotel for the location and had zero expectations for any type of customer service or amenities based on prior reviews. But even still.... I was disappointed.
First... the rooms were nice, beds comfortable, and we made use of the patio (we had a superior room w/ patio). However, there are small improvements that can be made to make the guest experience SO MUCH BETTER. Or at least feel somewhat validated for paying the high price.
1. While I truly appreciate the eco-friendliness of the hotel, the garbage system is well... not intuitive. You get a three garbage shelf system (yes, I said shelf, not pail) to categorize your garbage by Landfill, Compost and Recycle. You literally have to read instructions to figure which garbage to place on which shelf. And, because they are shelves, you are forced to look at all your garbage and there really isn't much space, so it was always overflowing. The system in the lobby is much more clear -- it is organized by paper, metal, plastic and trash -- I get it. It's easy. I can get onboard.
2. There is literally no where to put your personal belongings. There are no dressers, no drawers, no closet. Just a couple of hooks and a few hangers. For a family of four, this is not cool. This wouldn't be so bad if I didn't get a note from housekeeping saying they couldn't make my beds because there was 1 iPad on it that my kids left there. Really? Btw, they also did NOTHING else in the room. I had to call to get towels and more coffee.
3. There was a pile of brush right in the middle of our patio (which we paid $$$ for). We asked for a broom so we can sweep it away. They didn't have a broom to give to us, so we asked if housekeeping could do it.. It was not done for the duration of our 3 night visit. I assume that pile of brush will be there until the end of the season.
As per previous reviews, the wifi doesn't work, there's no cell service, no TVs. I knew this going in and was ok with it.
I liked that Canyon Village was a convenient 5 minute walk away. Lots of elk on property which was cool.
- Value: 1
- Location: 5
- Service: 1
Trip Type: Family
Published Date: Aug, 20, 2019 Travel Date: Aug, 1, 2019 Rating: 3
Overpriced and disappointing service and amenities
I was disappointed in the overall stay at Canyon lodge for the price. At the cost of almost $400 per night , you get a basic room with a small mini fridge. There is virtually no WiFi - even if they say they have it- they literally sometimes have it in a 16 x 16 lobby area of the Washburn lodge - which is a separate lodge from where we stayed. Most of the lodges are unequipped for any front desk, WiFi, coffee service , etc... the rooms come with a fan since they are not air conditioned and our fan was broken- took 2 days to get a replacement and had to ask twice. They have young staff who really don’t seem like they’ve been trained in any hospitality service and couldn’t even connect me to their fountain restaurant or know the number.
The only reason for the 3 stars is that it’s at least a clean and modern facility and also it’s one of the few lodgings that’s centrally locates within Yellowstone. This is important due to the size of Yellowstone- understanding that any of the 4 entrances to the park are about 1-11/2 hours drive from the lodge so this was a good location to see most of the park.