USPL Reviews Provided by
Prince of Wales Hotel
TripAdvisor Traveler Rating: 1677 reviews
Nice experience, but worry that the quality is slipping.
User: BennettYEG from: Edmonton, Canada
Published Date: Jul, 14, 2020
Travel Date: Jul, 1, 2020
Rating: 3
Very impressive on first sight, the professionalism of the staff was evident. After staring for a bit longer, the age of the hotel starts to show. The constant requirement for upkeep with an old hotel is a large task, and certain elements are starting to appear 'shabby'. It is quite a lot of money to spend for a historical experience, don't assume the money is going towards a luxurious stay. (This is fine if you know that going in)
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A scenic view from a historic hotel.
User: M2437JPdianam from:
Trip Type: Couples
Published Date: Jul, 13, 2020
Travel Date: Jul, 1, 2020
Rating: 5
Had a great four night stay at the Prince of Wales Hotel July 9 to 13. Bronson and his staff were very tentative and provide excellent service. Houshon (I hope that is the correct spelling) was very helpful. We really enjoyed the afternoon tea in the Royal Stewart dining room. Also we had a night cap in the evenings at the Windsor lounge and the service was very good. The view sitting in the foyer area was beautiful and we enjoyed the historical talk about the hotel and what there was to do in the area. The gift shop at the hotel was great and the customer service was good. At this time of the "new normal" we had a better than expected holiday thanks to the staff at the Prince of Wales. When we needed something they were very accommodating and helpful. Thank you Bronson and all that work there.

The ultimate guest experience
User: 240gordy57 from: Rocky Mountain House, Canada
Published Date: Jul, 13, 2020
Travel Date: Jul, 1, 2020
Rating: 5
Arriving at the 1926 chalet we were greeted by the bellman Reese. We checked in with Branson at the front desk and proceeded to the oldest elevator in Canada for a 4 storey ride. We arrived at our room complete with comfortable bed and a beautiful upgraded marble bathroom. Driving into town we stopped at the Bertha Lake trail head where we met Andrew, the assistant manager. He had just completed this hike and share with us the details of the amazing views from the trail. Returning to our room we were surprised to find a welcome note and a bottle of wine from Andrew! Each evening the bellmen Reese, Hasham, Seth, and Henry spoke of the history of the hotel and the surrounding mountain peaks. They shared informative stories of the hotel and it's construction. While listening we partook of the delicious Saskaberry Crumble and Chocolate Torte that Jocelyn and her staff at the lounge served. Each evening we conveniently ordered breakfast which was promptly prepared the following morning. Prior to heading out to see the local sights we topped up our travel mugs with the free Starbucks coffee at the giftshop. The combination of staying in such a historic structure combined with a caring, knowledgeable staff made this an amazing and relaxing vacation!! Gord and Bettie
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A Lovely Mountain Getaway
User: MadameBrune08 from:
Published Date: Jul, 12, 2020
Travel Date: Jul, 1, 2020
Rating: 5
My wife and I stayed here for one night July 10/11. It is a beautiful, if not somewhat dated hotel both inside and out side. If you enjoy the beauty of woodwork, the interior of this building is for you but your eyes are drawn to the view down the lake as soon as you walk into the lobby (photo attached). Staff were very attentive and eager to please. A few amenities were not available due to COVID (limited breakfast service), but this is what we expect for the duration. For a treat, check out the high tea service in the afternoon overlooking the lake. On the evening we were there, there was a string quartet with piano which you could hear in the dining room. I understand that the musical group is an experiment, but it was truly sublime. This is not a bargain hotel price, but it is not a bargain hotel feel. The rooms are not large or elaborate, but it is true to the time of construction and Waterton is not the kind of place where you sit in your hotel as there is so much to do outside.
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Classic old railway hotel adds to the experience
User: tcf999 from: Calgary, Canada
Published Date: Jul, 12, 2020
Travel Date: Jul, 1, 2020
Rating: 4
We went for a 3 day getaway starting on Opening Day 2020 and were not disappointed. This hotel takes you back in time, and is a good base for hiking in the area. The service was very good, especially at check-in and in dealings with the manager Bronson. The bellhop (Husham?) operated the manual elevator for us, and never failed to say hi when we saw him the rest of the time. The rooms are a bit creaky and drafty which we felt with the gale force winds, but that goes with the territory in a 1927 hotel and somehow added to the ambience. The bathrooms are totally redone however. There are no TV's and no fitness room in keeping with the amenities of the day. We found the lobby bar and dining room very good and fairly priced. Take advantage of the afternoon historical talk in the lobby. The hiking choices in Waterton are normally plentiful and close to town, but this year the Akamina Parkway, which takes you to several trailheads including for hikes in BC, is closed for repairs. We did two hikes, Bertha Falls and Blakiston Falls starting at Red Rock Canyon. Both hikes take you through areas with charred trees after the devastating fires of 2017 which almost took out the town, and the new bright green growth is everywhere, so it is a bit surreal. The Crypt Lake hike is the classic one but the boat wasn't running. We heard the boat tour down to the US is worth it.
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