USPL Reviews Provided by
Prince of Wales Hotel
TripAdvisor Traveler Rating: 1663 reviews
Check in Was a Nightmare
User: jenn353535 from:
Published Date: Oct, 28, 2019
Travel Date: Oct, 1, 2019
Rating: 1
This was a bucket list trip for me so when I won a stay at this hotel at my work Christmas Party last year, I was elated. I had been looking forward to this all year, the whole day had been planned out and this was the break I had needed for a while. It was unfortunate though that upon check in, I was treated like a common criminal. When I checked in, I handed them the gift card that I got from the Christmas party but they said that it was not good enough, I needed to get the original email it came with. I had to explain a few times that this is the envelope I got, this is it, I'm not hiding anything, this is it. The paperwork that I had included a gift card order number, the buyers full name, address and credit card number, dollar amount, hotel, everything you would think would be sufficient anyways, it looked like a gift card, but the clerk insisted that it was not enough. We got a room key after a deposit for that full amount was left plus a deposit for incidentals which made things difficult. When we got to the room, I got a call from the front desk saying that I had to get that original email from the purchaser, otherwise we were on hook for the amount. I tried to explain that its not like its my boss who bought this, its an outside company, I don't know if I am going to be able to track all of this down but she insisted that it was necessary. So instead of going and doing the activities that we had planned on doing, we spent the next two hours trying to track down the purchaser by calling my boss, co workers and when the purchaser was not available to get this information, I was panicking and in tears. My friend had had enough of this as our trip was essentially ruined at that point and she went to speak with front desk about it. She explained that this trip was ruined for me, that I had won this trip, I provided all of the paperwork that I had, that an order number alone should be easy enough to look up, so why was I being given such a hard time over it. Instead of enjoying a wine tour and shopping, I was out on the sidewalk scrambling for phone numbers and tracking down a 10 month old email from a company I don't work for. Although the clerk seemed slightly more sympathetic this time, my friend had to point out that she had just spent tens of thousands on her wedding at their sister hotel a year ago, and expected better treatment. We had attempted to get the information for them, which we both thought was just frivolous at that point because they had a print out with the information already. We still didn't get much of an answer other than to "not worry about it, I'm sure its fine". No, its not fine, we had to cancel plans and worried all day, night and morning that we were going to be on the hook for that entire amount. I know that your normal clientele there wouldn't bat an eye at 500 dollars but for us, this was a huge deal. If I had not won that, I would never be able to stay at this hotel, hence why it was a dream come true for me. And it really felt like I was treated as if I shouldn't be there. The hotel itself is just beautiful and I was in awe walking around staring at its opulence. But I felt very uncomfortable after that experience that I didn't enjoy my stay at all. Everytime I went to open the room to the door, I was worried it was going to be denied access. I worried that anytime I went downstairs that I was going to be stopped. We weren't able to do any of the excursions we had planned or any shopping because I was tracking down an email that in the end, they didn't even end up needing. When we checked out, we had a different clerk that said they had looked up the order number and the gift card was applied, which meant that my wasted afternoon had been for absolutely nothing. It really was as simple as looking up a number that was on the print out that I was provided upon winning the prize. Instead of relief, I was mad, because my weekend was a waste, and all for something so incredibly simple and unnecessary. Sure, I was glad I wasn't on the hook for 500 dollars, but had this been handled properly at the beginning, it would have been fine. I honestly believe that had I looked super wealthy, that this whole situation would have been different. As nice as the hotel was, I feel like a colonoscopy while conscious would have been a more pleasant experience than
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Waterton Lake View
User: martian58578 from: Lynnwood, Washington
Trip Type: Couples
Published Date: Oct, 17, 2019
Travel Date: Sep, 1, 2019
Rating: 5
Gorgeous view of Waterton Lake, The International Peace Park from Prince of Wales. Have stayed here many times since 1993, enjoyed the service and quality of this hotel. We will always return and enjoy.
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Perfect
User: rhickern from: Baltimore, Maryland
Trip Type: Couples
Published Date: Oct, 8, 2019
Travel Date: Sep, 1, 2019
Rating: 5
This is a must stay location. We had a perfect stay, so delightful in every way - staff, hotel, wonderful food. We will long remember our stay. The combination of Canadian friendliness and the Scottish theme just added so much to our visit. Hope you can also experience a visit.
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Beautiful Place to Visit and Photograph, though I did not stay here
User: rusky1415 from: Easley, South Carolina
Published Date: Oct, 3, 2019
Travel Date: Sep, 1, 2019
Rating: 4
This hotel is quite unique and beautiful to photograph from various locations in Waterton Lakes. There are great views of town from the bluff on which is sits. It is easily accessible to visit. It has a lot of charm and character.
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A great venue
User: Diane H from: Cumbria, United Kingdom
Trip Type: Couples
Published Date: Sep, 25, 2019
Travel Date: Aug, 1, 2019
Rating: 4
An excellent place to experience Waterton and surrounds. You must take the boat trip round the lake! nice restaurants in town but not really better value than the hotel in our experience. A fabulous old hotel but rooms on the small side by modern standards - we enjoyed a lake view -- at extra expense!!!!!
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