USPL Reviews Provided by
Tracey C from: Maumelle, Arkansas
Published Date: Sep, 12, 2021 Travel Date: Sep, 1, 2021 Rating: 1
Dirty and Rude!
Run the other way. Young man at front desk was beyond rude. Tried to cancel reservation knowing policy said we would be charged for one night and $35 for second night but he threatened us saying he was charging for both nights despite their policy. Horrible way to start vacation!!
- Rooms: 1
- Cleanliness: 1
- Service: 1
Published Date: Sep, 11, 2021 Travel Date: Jul, 1, 2021 Rating: 1
Don't follow their own policies
We had other family members stay at the lodge and they were not impressed. Bad beds and electricity unreliable. However we cancelled our reservation within the policy time period to get our money back. We were sent a check in the mail to refund our room. However the check was from a closed account and now we have to pay the bad check money plus have no reimbursement for a room that we did not use. Had we known we would not get our money back we certainly would have stayed their with our family, rather that eat our money for the night and pay for a campsite. We have tried contacting them multiple times through their website email and get zero response over the last month, so I am resorting to leaving a negative review. We would not recommend staying here. They do not hold up their end of the deal with their own policy.
- Sleep Quality: 1
- Service: 1
Trip Type: Family
Published Date: Aug, 9, 2021 Travel Date: Aug, 1, 2021 Rating: 5
Kaibab Lodge is a great place to stay!!
This is a place to relax and enjoy a peaceful atmosphere.
The customer service is great and the Owner was a great ambassador of Kaibab Lodge.
Thanks to Annette and Roxy as they make my 2 kids and me, very happy and thankful for making this choice.
If you want to realy observe mother nature and not be distracted by a lot of visitors or traffic, go and visit this place, the views are outstanding and the real connection with the Earth is in Kaibab Lodge, 10 🌟s to Annette!!!
Richard G from: Newport Beach, California
Published Date: Jun, 12, 2021 Travel Date: Jun, 1, 2021 Rating: 2
Paper thin walls and no privacy.
My wife and I stayed in cabin #8 for 3 nights. We love the lodge, the friendly staff and beautiful view. However, the cabin walls are absolutely so thin that you can hear every word spoken in adjoining cabin #7. It was absolutely a disaster trying to sleep at night because of the noise. Furthermore, the adjoining cabin # 7 meant for 4 people had 9 people the first night, 10 people the second and 6 the third night. We could hear them blowing up air mattresses at 11 pm. We notified the manager of the noise and number of people in the room and were told this was not acceptable due to being against the fire code. Apparently the owner approached the people on the second night. Unfortunately nothing happened. The manager told us there were only 2 people registered in the adjoining room on the 3rd night, however 6 ended up piling in. Recommendation - management actually check on the number of people per room.
- Value: 4
- Cleanliness: 4
- Service: 3
Published Date: Oct, 19, 2020 Travel Date: Oct, 1, 2020 Rating: 2
Skip the four-plex "Hiker's" rooms
The staff was super nice and the setting pleasant (forest and meadows) but if you want a good night's sleep, give the "Hiker's" rooms a miss ($100/night + tax). The walls are paper thin and our privacy, relaxation and sleep were disturbed by hearing our neighbors' every word. One morning we were awoken at 4:30am by our neighbors! Everyone should be entitled to speak and sing and fart to their heart's content in their lodging, but in this case, because of shoddy construction, we could follow every word of our neighbor's conversation (and vice versa). Needless to say, we spent our visit sleep-deprived.