We stayed at the Old Faithful Snow Lodge cabins in January 2020. If you have not been to Yellowstone in the winter it is a must. The cabins are a 4 minute walk from the main Lodge. There are no phones in the room and no Wi-Fi in the cabins. Wi-Fi is somewhat sketchy in the lodge also. But hey you're on vacation enjoy the beauty of Yellowstone. The best advantage of being in Yellowstone in the winter is there are no crowds. The park is a totally different environment in the winter. We appreciated that there were no tiny bottles of shampoo and conditioner. The bathroom sink and shower had large pump bottles of soap, shampoo, and shower gel. If you do not need housekeeping to switch out your towels and make your bed you can save $5 a night. It is very cold so dress in layers and layers and layers. During our stay the weather was between -5 degrees and 20 degrees. Be aware in the winter you cannot drive into old faithful area. You must pay for an approved shuttle in to the park. Hotel staff were friendly and informational. They get huge rushes of people checking in when the shuttles arrived at the hotel. Be patient ... you're on vacation.

The rooms were lovely but one of them had a claw food tub that was dangerous to get in and out of for older people. The first night we had an updated shower that was great but the tub bit was not the best. The reason I gave the lodges a mediocre grade is because the check in process was soooo slow. If hotels outside the park can check people in in less than five minutes, then so should the lodges in the park. We waited in line for a half an hour. Crazy. The other complaint is the good in the restaurants. It’s like eating at Disney world - institutional food. Expensive and not good quality. One night our food was luke warm after an unusually long wait. We were the last people in the restaurant even though our reservation had been at 7:15. I know I am sounding negative - yet we loved our trip. The beauty of Yellowstone outweighs all of our complaints but we think you all can do better. The driver Doug from Mamouth to Snow Lodge was fabulous! All the stuff people were friendly and helpful but waiting to check in and the quality of the food can be greatly improved!

We stay at the Snow Lodge for 3 nights and had a wonderful time. The thermal features are in easy walking distance with Old Faithful being the closest. There are no TVs but why not experience Yellowstone more authentically? The rooms are very nice. They took pains to make them fashionable with interesting lighting, etc. We were very pleased. For those who gave reviews complaining about the WiFi, we had no problems and not facing Old Faithful, come on and walk to the Visitor Center to see it. A 2-3 minute walk and it faces it! Not even the Old Faithful Inn faces it! Obsidian Restaurant was very good. (See review. )

We were given a "premier room" -and the room was respectable enough with quite a good window view -but not of Old Faithful. My Partner got a wifi signal some of the time; I never did. A sofa was situated outside our room in the corridor; rather odd to come out of your room and see someone sitting there watching you. Breakfast was a disappointment, menu lacking in choice of tasty options and an uninspiring buffet. One item was not cooked properly -an apology was offered by one of the wait staff who cited junior chefs "who were still learning". Not very reassuring. Excellent bar with friendly and efficient staff. Good parking. Check out was not fluent, with the man at reception not knowing how to do his job.

the room was sparse and needs to be upgraded. basic amenities the hotel has a captive audience, a renovation would be in order great atmosphere in the lobby/common areas on the main floor which is not carried out in the room we stayed restaurant does not accept reservations. the "fast food" restaurant area was unappealing