USPL Reviews Provided by
The Ranch At Death Valley
tashapVermont from: Vermont
Published Date: Oct, 21, 2019 Travel Date: Oct, 1, 2019 Rating: 1
Xanterra should be ashamed
We spent one night in a deluxe room and it was by far the worst hotel of our California National Park trip & actually the worst hotel we have ever stayed.
After reading some critical reviews, I grew concerned about staying here. I called the 800# and inquired about upgrading to the Inn. The agent told me it would be an additional $300 but she shared that she had stayed at the Ranch this summer and found it to be a wonderful experience, She said the rooms were clean and the property had undergone a multi-million dollar renovation. She assured me it would be fine, especially since we were in a Deluxe room. Based on her input we kept our reservation.
We felt optimistic after seeing the lobby and grounds. Check in was smooth & we found our room quickly. Upon opening the door we were hit with a horrible smell. We kept the doors open for as long as we could but there was still a strong odor. The bed linens, drapes, windows and carpets were filthy. There was trash on the patio and the coffee maker was dirty. Unfortunately we had to suck it up because the Inn was sold out and we had no other option.
Upon check out I shared our concerns. The clerk acknowledged that "we hear that a lot” & that management would do nothing for us. As a taxpayer, I am embarrassed that this property is representative of what is available in Death Valley ~ perhaps Xanterra Corporate Executives should spend a few nights in room 504 and see how they enjoy it?
Trip Type: Couples
Published Date: Oct, 20, 2019 Travel Date: Oct, 1, 2019 Rating: 3
The Ranch has just been updated but the construction completion has yet to be finalized
Before Xanterra takes on any new projects which they plan to do they should finish and inspect the work in progress
The outside gardens need a shot in the arm with landscaping, refurbishing the outside structures
The room we stayed in had no house phone connected, the sink had a stopper that let water run through, the freezer in the fridge had to be adjusted, electrical connections were loose and there were still construction debris On the stairs
Not up to par with the other Xanterra properties we have stayed in
Veronica L from:
Published Date: Oct, 18, 2019 Travel Date: Oct, 1, 2019 Rating: 3
It’s a bit of a trap, as there aren’t many places to lodge in Death Valley. The gas is really expensive, and the dining room too. But the pool is lovely and clean - although come armed with bug spray as they have a big problem with horse flies.
friendlyghost77 from: Sorring, Denmark
Trip Type: Family
Published Date: Oct, 18, 2019 Travel Date: Oct, 1, 2019 Rating: 1
This place is s trap. Everything is overpriced and only 1 restaurant for dinner and the price are 70-100$ for a steak.
The pool is useless dirty and hot, no service at all, cold drinks are not eksistering.
It’s not a place for family’s at all.
The golf shop was rough, you can’t rent there many golf cards, the golf grill is ok. Good service but also wery expensive.
Published Date: Oct, 16, 2019 Travel Date: Oct, 1, 2019 Rating: 2
Needs a lot of work
We stayed here for one night and were very glad it was only one. Obviously having the monopoly on where to stay has had a negative impact on the resort. First appearances of the check in and eating areas are good and they’ve obviously spent all money and time on those. Check in took 30 mins due to a queue and only two staff working. Once you get to the accommodation areas it really goes down hill. Lots of the buildings look abandoned, roadways and parking are crumbling and there is overflowing litter everywhere. Our room was a large size with two Queen beds. The floor couldn’t have been hoovered in weeks, I laid towels out to walk on it felt disgusting. The bathroom was also dirty. The balcony was nice but unusable as the flooring was ripped up and covered in sand. The corridors felt like a Butlins camp. Dining options were almost nonexistent when we stayed. Despite advertising lots of different options on their website our only choice of an actual restaurant was the Last Kind Words Saloon which was good food but extortionately expensive. We only had an appetiser each. All other options were just microwaved meals from the general store. It was all rather a let down for such a stunning location. We would not stay again and would continue on out of DV for accommodation.