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The Ranch At Death Valley
TripAdvisor Traveler Rating: 6533 reviews
Not worth the stop
User: Nouska2 from: Canada
Trip Type: Family
Published Date: Aug, 20, 2019
Travel Date: Aug, 1, 2019
Rating: 2
Stopped for the night in an old dirty room where you would not go barefoot. TV flickers, water is warm or hot from fossett's. No cold water. No lighting sufficient to read at night. The pool, even when outside is 120 Fahrenheit, had little shade to speak of. What a disappointing venue and more expensive that the fine resort we stayed in in vegas before getting here. Would advise to get up early, see death valley and drive thru to a nice place to stay.

Queued for an hour just to check in (already booked)
User: Mark C from: Todmorden, United Kingdom
Published Date: Aug, 20, 2019
Travel Date: Aug, 1, 2019
Rating: 1
Doing a 4 week drive through California through to Vegas. Had done this previously a few years back and decided that the only place in the whole of the journey we would book this time would be the Ranch, to ensure that we had a reservation to make the trip special. It doesn't look anything special from the outside but it looks better inside. After parking, we entered for check in, to be greeted by a line of people already there and waiting to do the same. The 10-12 people actually checking in looked more because they were couples or families but I thought the queue would go down quickly. It didn't. Two people behind the desk with three terminals, not good. One of them had to ask questions with almost every new person that came to check in which took the other person away from their customer, as they were obviously training (not her fault) When we were almost at the front after an hour of queuing (all of this without any access to the internet due to there being no Wi-Fi available in the lobby, or certainly no password available to non checked in customers) there was a switch over in staff and the woman leaving apologised for the wait (the first apology in an hour) and said there was water available in a cooler at the front, could have done with that 1/2 an hour ago....... When we got to the desk, we pointed out the wait we had had, the fact that we had heard the other clerks saying Wi-Fi was intermittent, that we had booked this 5 months earlier and weren't just turning up on for a room on spec, that we had waited for an hour, that all the terminals were not in use. We even gave the clerk the option of saying that the queue was a one off but he confirmed it was like this most nights. I get that it is a one night stay place so you are probably going to get near a 100% check in each day, so for gods sake, plan for that and make sure you have the staff and don't use the excuse that it's difficult to get staff. Start to pay an hourly rate that makes it NOT difficult to get staff and put that onto the room rate. In the last thirty years, we have never queued this long to check in, whether that be business or pleasure, small hotels or large. The experience was the worst we have ever had and it told us that the standard of service would be the same for the stay. We cancelled the reservation and went straight onto the Venetian in Vegas a day early. I'm sure that the Ranch didn't miss us, and filled our room with a walk in but the place has no idea of service. Don't blame the staff, it's down to the management, we went over the road to the sister hotel and it was completely different story with regard to service but they didn't have a room we wanted unfortunately. If you have to stay here, then I get it, we really wanted to as well, and it took a couple of hours out of our life that we won't get back unfortunately. Be careful what you wish for......
Subratings:

Good hotel - new casita (2019)
User: Evds_NL from: Nieuwerkerk aan den Ijssel, The Netherlands
Trip Type: Family
Published Date: Aug, 15, 2019
Travel Date: Aug, 1, 2019
Rating: 4
We stayed here with our family of 5 in the summer as a stopover between Bay Area and Grand Canyon. Hotel is renovated and has new casitas. Golf carts are provided to ease transportation. Our casita had sufficient space and had a good AC. Good beds. Nice pool and fitness area. The hotel has decent restaurants. Location is close to Zabriskie point.

Amazing place set in beautiful grounds . Extremely hot
User: madamcholet from: London, United Kingdom
Published Date: Aug, 15, 2019
Travel Date: Aug, 1, 2019
Rating: 4
This amazing place is set in the heart of Death Valley. It is a green lush oasis with beautiful landscape and a must if you are thinking of stopping overnight. There is a huge pool , various outdoor activities, golf course and the borax museum to keep you occupied. If you need supplies there is a shop on-site. The steakhouse restaurant does the most fantastic food but is very expensive. The alternative buffet restaurant is good too. Staff are very friendly and accommodating. Rooms unfortunately let this place down. They are tired worn our cabins dotted around the resort which desperately need updating and repairing. They feel unclean and dirty , lights are broken, doors don't shut properly and the air-conditioning unit is suspect. This resort is not cheap but despite the rooms it is worth the experience.
Subratings:

Lovely but oppressive heat.
User: Getaway729026 from: Farnham, United Kingdom
Trip Type: Couples
Published Date: Aug, 14, 2019
Travel Date: Aug, 1, 2019
Rating: 4
All of a sudden this oasis appears. Turning off you are met by this amazing hotel. Our room was clean and very well air conditioned. The lobby was very welcoming and the little shop great to stock up with essentials - expensive but you understand since it is in the middle of nowhere. Lovely pool - it is so hot that the pool feels like a bath. We booked into the restaurant and were amazed by the food and the service. You have to admire the hotel and staff for providing such great service in such heat. The heat is oppressive but everywhere is air conditioned so it is manageable. The drive out through Death Valley is stunning.

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