USPL Reviews Provided by
Grand Canyon Plaza Hotel
TripAdvisor Traveler Rating: 2345 reviews
Nice hotel
User: alafans from: Bridgeport, Alabama
Trip Type: Couples
Published Date: Mar, 24, 2024
Travel Date: Mar, 1, 2024
Rating: 3
After landing in Phoenix and driving for three hours we were really tired. The young lady at the desk got us into room 1375 with two double beds. This hotel was nice and the people were friendly. The facility was large and had a restaurant with it.

A wonderful hotel in an amazing location!
User: Zoe G from: Adelaide, Australia
Published Date: Jan, 20, 2024
Travel Date: Jan, 1, 2024
Rating: 5
What a wonderful hotel in the most amazing place. This hotel was perfect for our stay and I wish we could have stayed longer. We had a double queen room and the facilities were wonderful. Lovely big beds, fantastic bathroom facilities and large rooms. I would definitely recommend this place for any visit to the Grand canyon.
Subratings:

Close to the Grand Canyon National Park and to the helicopter tours departure
User: Ilaria C from:
Published Date: Jan, 17, 2024
Travel Date: Aug, 1, 2023
Rating: 4
Nice hotel. It has a shop right next to the reception. Breakfast was fine and there was a variety of options to chose from. The location is close to where the helicopters departs but also to one of the entrances to the Grand Canyon National Park. Rooms were also fine. I didn't like the balcony which was directly above the pool so the smell of the chlorine was too strong.
Subratings:

Clean Room Bad Service in their Restaurant.
User: 702LasVegasRetired from: Las Vegas, Nevada
Published Date: Dec, 31, 2023
Travel Date: Dec, 1, 2023
Rating: 3
Clean Room, Convenient location to the entrance to Grand Canyon National Park. The check-in process was great and we were able to get our rooms drop off our luggage and spend a few hours in the park until sunset. Upon our return, we decided to dine at the restaurant which was a disaster. Our server wanted to argue with my spouse as she had ordered a Cheeseburger, but the server did not listen to either of us and she simply wanted to argue. Did speak to the manager who apologized but this did not make any difference as the food was terrible and expensive. Don't waste your time and money at this restaurant. However, I did visit the bar where the service was 100% better than the restaurant.
Subratings:

Terrible
User: Marina F from: Norwalk, Connecticut
Trip Type: Friends getaway
Published Date: Dec, 28, 2023
Travel Date: Dec, 1, 2023
Rating: 1
Last Wednesday, my friends and I encountered a disappointing stay at the Grand Canyon Plaza hotel. The lack of professional assistance from the staff and the disproportionate room price were the primary sources of our dissatisfaction. Upon our late arrival at 11 pm, we discovered the room lacked essential amenities such as blankets, adequate soap, and enough towels for showering. Contrary to the online description, the room, purportedly suitable for five people with a convertible couch, only provided two beds, forcing us to combine them to accommodate our group of five. To add to the frustration, the receptionist mentioned a $20 fee for an air mattress without offering any compensation or discount. Furthermore, the room's cleanliness was subpar, particularly under the bed that we had to move. Considering these inconveniences, the high price we paid for the room did not align with the hotel's quality and the unsatisfactory treatment we experienced. I cannot recommend this hotel to others and have no intention of returning.

© TripAdvisor 2024