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Zion Ponderosa Ranch Resort
TripAdvisor Traveler Rating: 1125 reviews
Cancelled Reservations due to Covid 19
User: ellenlyn66 from: Tampa, Florida
Published Date: Mar, 25, 2020
Travel Date: Mar, 1, 2020
Rating: 4
When I originally called to cancel I was told i would be charged 50% of my bill. Thankfully Julie has just reached out to me and that is incorrect. The matter has been straightened out and I appreciate her response. We look forward for a chance to visit when we can reschedule our trip.

Coming here again
User: afboykett from: El Paso, Texas
Trip Type: Family
Published Date: Mar, 19, 2020
Travel Date: Mar, 1, 2020
Rating: 5
This was a great getaway. The resort has so much to do. Jeep tours, canyoning, night activities, a rev room, restaurant, shopette. Charles at Ray’s Restaurant is a hard-case, and Daniel , who took us on a Jeep tour was a dag, and knowledgeable of the immediate and surrounding area. Good people. Good options for breakfast, limited for dinner but tasty! Unfortunately, some activities in Zion National Park were closed due to COVID-19 but those that were open were spectacular

back home on the ranch
User: Willieks from: topeka
Published Date: Jan, 6, 2020
Travel Date: Sep, 1, 2019
Rating: 5
Top notch, reasonable prices, great food, very nice people and the place is spotless. Lots of things to do on the ranch (horseback riding, climbing, swimming pool) so 2-3 days is a very fun filled stay.

Not much to do in winter
User: Beth092 from: Minneapolis, MN
Trip Type: Couples
Published Date: Jan, 2, 2020
Travel Date: Dec, 1, 2019
Rating: 3
Our room (a cabin) was nice, but given the lack of activities in the off season, overpriced. Wifi was very weak. The restaurant is mediocre but friendly and convenient. The hostess was often away from the host stand doing other things. Check in was slow, the person working the desk was on break, out smoking and getting lunch. Strange for a place supposedly active and outdoorsy to have a smoker be the first staff we encounter. Before arrival I tried ending, calling, and using the chat feature on the website and was unable to reach anyone regardless of time of day, and got no response to my email. The activities advertised on the website were misleading. I believe the website even boasted that winter is a great time to visit, but in reality the majority of activities were totally closed for the winter, even though the website showed availability. We booked a hike which was canceled, but no one told us that, so we showed up ready to go and then finally someone told us it had been canceled. I even inquired about it at check in (same day) and the person checking us in didn't know it had been canceled. Overall very poor communication. The property is beautiful, on top of the mountain right outside the park entrance. Note that it costs $30 to drive through the park. The park itself is pretty awesome. If you go in the off-season, I'd recommend choosing one of the cheaper, smaller motels near the park entrance since there was really no benefit to being on the larger property.

Back again and this time stayed
User: Direwolf73 from: Richmond, Virginia
Published Date: Dec, 24, 2019
Travel Date: Sep, 1, 2019
Rating: 5
In 2017 we stayed only a night couldnt even scratch the service. In 2019 I stayed alone for three nights and two whole days and still so much out there. It was a great time with amazing service from everyone involved. Even better I had booked a wagon that they did not even use anymore so I got upgraded to a nicer wagon at same price. Super amazing service. East Zion Adventures provided me with a great first horseback ride at sunset and this was just overall an amazing time!! This is one of the best places to stay in south Utah.
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